Software Maintenance & Support
We handle the maintenance and evolution of your software so it continues to work correctly, stays secure and can adapt to new needs over time.
Why is maintenance important?
An application or platform doesn't end when it launches. Over time, new needs appear, technological changes occur and improvements help keep the software useful.
At Blimbur we offer maintenance and support for the applications and platforms we develop, ensuring everything works correctly and the system can evolve when necessary.
This includes everything from bug fixes and security updates to functional improvements or new integrations.
Our goal is for the software to continue providing value to your business in the long term.
Typical cases
- Bug fixes and technical support
- Security and dependency updates
- Improvements and new features
- Integration with new tools or APIs
- Performance and stability optimization
- Monitoring and proactive alerts
What does a maintenance plan include?
Software maintenance isn't just fixing bugs when they appear. A well-structured plan covers everything a system needs to stay secure, stable, and useful over time.
- Security updates and dependencies: We apply critical patches as soon as they're available and keep libraries up to date to avoid known vulnerabilities.
- Bug fixes with guaranteed SLA: When something breaks, we resolve it within the agreed timeframe based on severity: under 4 hours for critical incidents, under 24 hours for partial errors.
- 24/7 monitoring with automatic alerts: We set up alerts to detect outages, serious errors, or performance degradation before users notice.
- Automatic backups and recovery plan: Scheduled database and file backups, with a clear plan for what to do if something serious happens.
- Technical support with response in under 24h: For queries, technical questions, or issues that arise in daily use. You know who to contact and how quickly you'll get a response.
- Monthly status report: Every month you receive a summary of what was done, the system's status, and recommendations for the next period.
How much does maintenance cost?
The cost depends on the size and complexity of the project, the number of systems involved, and the level of service you need. Here are indicative ranges:
- Basic plan (simple app or website, no complex integrations): Between €150 and €300/month. For simple projects with low change volume and limited operational risk.
- Medium plan (platform with integrations, multiple users): Between €350 and €700/month. For live projects with active users where errors have real business impact.
- Complex plan (SaaS, multiple systems, high criticality): From €800/month. For platforms where availability is critical and changes are frequent. Fixed price, no surprises.
Want to talk about maintenance for your project?
Tell us what you needWhat happens when something breaks?
When an incident occurs, the first step is understanding its impact. If the system is down or there's an error that prevents its use, we treat it as critical: response in under 4 hours, regardless of the day. For errors that partially affect the system but it's still usable, the timeframe is under 24 hours. For non-urgent queries or improvements, 48 hours.
Incidents are reported through an agreed communication channel — usually email or a ticketing system — so everything is recorded and you can track the status in real time.
Once the incident is resolved, we analyse the root cause and take steps to prevent it from happening again. This is part of the monthly report you receive with every plan.
What's included
Maintenance process
Initial audit
We review the current state of the project: code, dependencies, infrastructure and critical points.
Personalized plan
We define what needs regular review, what can wait and how to respond to incidents.
Monthly execution
Scheduled updates, log review, optimizations and correction of detected errors.
Reports and improvements
Monthly status report, key metrics and improvement recommendations for the next period.
What the service includes
Bug fixes
Identification and resolution of bugs when incidents are reported by users or detected in monitoring.
Security updates
Critical security patches applied as soon as possible to keep the system protected.
Dependency updates
We keep libraries and frameworks updated to avoid vulnerabilities and take advantage of improvements.
Performance optimization
Review of slow queries, cache optimization, improvement of loading times.
24/7 monitoring
Configuration of automatic alerts if something fails: errors, crashes, slowness, server problems.
Technical support
Response in less than 24h for queries, technical doubts or problems that arise in daily use.
Backups
Scheduled automatic backups and recovery plan in case of serious failures.
Updated documentation
We keep technical documentation up to date with each important change made.
Frequently asked questions
It includes security and dependency updates, bug fixes when incidents occur, 24/7 monitoring with automatic alerts, scheduled backups, technical support with response in less than 24h and monthly status report. Important functional improvements or new integrations are evaluated separately as they may be considered independent projects.
It depends on the size and complexity of the project. A basic plan (simple app or web) can start from €300-500/month. Medium projects (platforms with integrations) are around €600-1,200/month. Complex projects (SaaS, multiple systems) can start from €1,500/month.
All plans are monthly without commitment. We give you a fixed price according to your specific project.
We mainly work with software we developed ourselves, as we know the code thoroughly. We can also study existing projects if the code is in good condition, well documented and uses technologies we work with. In these cases we first do an audit to evaluate feasibility and necessary effort.
Small improvements can be included in the monthly maintenance plan. For important new features or complex integrations, we treat it as a separate one-off project with specific budget. This makes it clear what is maintenance and what is new development.
Yes, all plans are monthly without commitment. If you decide to cancel, we deliver all updated documentation and source code so you can continue with another team or internally. There are no cancellation penalties.
For critical incidents (system down, serious errors preventing application use) we respond in less than 4 hours. For medium incidents (errors partially affecting) in less than 24 hours. For non-urgent queries or improvements, in 48 hours. Times can be adjusted according to contracted plan.
Yes, we configure automatic backups of database and files according to project criticality (daily, weekly or monthly). We also establish a disaster recovery plan so you know what to do if something serious happens.
If traffic increases significantly or scalability needs appear, we proactively notify you and propose infrastructure improvements. This may adjust the maintenance plan cost according to new technical requirements.
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What our clients say
Our clients' satisfaction is our best introduction.
"Tengo un negocio de Paquetería, en el que vienen muchas personas diariamente, tanto para recoger como para dejar paquetes. Llevábamos años gestionando muchos de nuestros procesos de paquetería de forma manual, y gracias a Blimbur Technologies hemos dado un salto enorme. Nos desarrollaron una app móvil y una web totalmente adaptadas a nuestro flujo de trabajo, con las que ahora tenemos todo automatizado, trazable y mucho más rápido. Ahora, el cliente sabe si tenemos el paquete y al estar todo mucho más organizado, es mucho más rápido y ágil, lo que hace que los clientes vengan y se vayan con otra cara y sin esperas. El trato ha sido impecable y el resultado, todavía mejor. Un equipo serio, técnico y que se implica de verdad."